How we work
We join the system you already trust.
Personal Injury Support is designed to function inside a firm’s established case-management environment, with authorized access and information-security controls — not as a parallel universe of files.
The pod
A manager, assistants, and a written standard.
Engagements run through a remote-first staffing model: dedicated pod managers, legal assistants, and standardized case-management workflows. Responsibilities are defined. Accountability is centralized. Deliverables are measurable.
Personnel work in the tools plaintiff firms already live in, including SmartAdvocate, Microsoft Outlook, Teams, and Microsoft 365.
Visibility
The docket should not be a rumor.
Audit — File audits
Systematic reviews so missing records and stalled tasks surface before they become a partner’s problem.
Tasks — Case task lists
Case-specific work, owned and dated, rather than a shared inbox nobody clears.
Files — Document protocols
A consistent way records, bills, and exhibits are named, stored, and retrieved.
Signal — Reporting & escalation
Milestone tracking, workload reporting, and a path up when a file needs attorney attention.
Commercial
Scale the support to the caseload.
Services are structured through a customized master services agreement. Fees may be per-case, milestone-based, or another appropriate nonlegal service fee. The point is variable operating capacity: add support when the docket requires it, without standing up a larger fixed department.
A typical first conversation
Where files currently stall
Which stage you want covered first
Case-management system and access rules
Reporting the partners actually want to see
Fee structure that matches volume