For plaintiff law firms. Not a lawyer-referral service.
Outsourced personal injury operations
Grow the docket. Not the overhead.
Personal Injury Support is the case-management team plaintiff firms use from intake through settlement — so attorneys stay on strategy, negotiation, and trial, not on records, follow-up, and file movement.
An independent nonlawyer support provider. Legal advice, professional judgment, and client representation stay exclusively with your firm.
The ceiling
Capacity breaks before the legal work does.
Personal injury practices do not stall because attorneys run out of judgment. They stall because every new file adds intake, treatment coordination, records, chronologies, demands, liens, and deadline tracking.
Hiring another in-house case manager means salary, management, and fixed cost — whether the month is heavy or quiet.
Personal Injury Support was built for the alternative: more case capacity, cleaner progression, and less administrative load, without a matching increase in internal overhead.
Coverage
Intake through case closure
Systems
SmartAdvocate, Outlook, Teams, Microsoft 365
Structure
Dedicated pods, one point of accountability
Base
Dallas, Texas · remote-first
What we support
The case lifecycle, covered.
1. Intake
New-file setup, client contact, and documentation captured to your firm’s standard from day one.
2. Pre-litigation
Treatment tracking, provider follow-up, and steady file progression while the client is in care.
3. Records and billing
Records and bills requested, chased, organized, and summarized so the file is complete.
4. Demands
Demand packages assembled for review — every demand stays behind attorney approval before it goes out.
5. Settlement and liens
Lien identification, balance confirmation, and settlement paperwork coordinated for your team.
6. Litigation support
Calendaring, discovery organization, and file support once a case moves into suit.
How we work
Four steps to added capacity.
01 — Scope
We map your caseload, workflows, and where the bottlenecks sit.
02 — Stand up
A dedicated pod is assigned and trained to your firm’s standards.
03 — Work inside
We operate inside your systems — SmartAdvocate, Outlook, Teams, Microsoft 365.
04 — Stay visible
Regular reporting and one point of accountability keep every file in view.
Outcomes
What firms get.
Capacity
Handle more cases without adding in-house headcount.
Attorney time
Attorneys stay on strategy, negotiation, and trial.
Consistency
Every file moves to the same documented service standard.
Fees
A per-case or milestone-based nonlegal service fee — never tied to case outcomes.
“Provide personal injury law firms with the operational infrastructure to manage more cases, hold the service standard, and scale profitably — without equivalent growth in internal overhead.”
Where our role ends
Personal Injury Support is an independent nonlawyer support provider. We are not a law firm and not a lawyer-referral service. Legal advice, professional judgment, case decisions, and client representation stay exclusively with your firm.
Meet the founder
Personal Injury Support was founded in Dallas, Texas to give plaintiff firms dependable case-management capacity.